SGT 25B NCOER Bullets: 4 Examples at Information Technology NCO Scope

2026-08-25 • Information Technology Specialist · DA Form 2166-9-1 • 6 min read

A SGT 25B keeps a unit’s networks and users running: accounts, workstations, trouble tickets, and the cybersecurity compliance that higher headquarters audits without warning. The NCOER should be written in ticket metrics, uptime, and compliance rates.

// 01What makes a SGT 25B NCOER different

IT support produces its own evidence: trouble tickets resolved with time-to-close statistics, network and service availability, user accounts provisioned without backlog, cybersecurity compliance rates on every scan, and the users trained until the same ticket stops recurring. A 25B report that quotes those numbers can be verified from the help desk queue itself.

At SGT the form is DA Form 2166-9-1 with two boxes (DA PAM 623-3 ¶3-6a), so the tier calibration below sets sentence strength rather than a box. The same ¶3-11a language governs the four-box form from SSG onward.

// 02Tier calibration for a 25B information technology NCO

For an IT desk: tickets closed to standard and systems compliant is Met (¶3-11a(2)); closure times or compliance rates that measurably improved through this NCO’s systems is Exceeded strength (¶3-11a(3)); peer-best audit results or tools other sections adopted reach Far Exceeded strength (¶3-11a(4)). Verbatim in the tier explainer.

// 03Met-tier SGT 25B bullets

Met: ¶3-11a(2) · Achieves

o resolved 600 plus tickets for a 300-user network at 95% first-contact resolution; no priority outage exceeded standard

Why this reads as Met: volume closed inside the standard is the IT NCO’s duty delivered, ¶3-11a(2)’s positive impact. The queue metrics are the record; a delta against a prior baseline is what would move the tier.

Met: ¶3-11a(2) · Character

o maintained 100% cybersecurity training and account vetting for supported users; zero security incidents attributed to the section

Why this reads as Met: compliance discipline enforced across the user base is the standard applied to those in the NCO’s charge. A clean incident record under audit is checkable and honest at Met.

// 04SGT 25B bullets at Exceeded strength

Exceeded-strength: ¶3-11a(3) · Achieves

o raised network cybersecurity compliance from 82% to 99% in one quarter with a patching and scan-remediation battle rhythm he built

Why this reads at Exceeded strength: a 17-point compliance climb on the metric higher audits, produced by a recurring system this NCO built and the section retained. Disciplined initiative plus checkable immediate impact, ¶3-11a(3).

// 05SGT 25B bullets at Far Exceeded strength

Far Exceeded-strength: ¶3-11a(4) · Leads

o earned top score of 8 sections at the higher headquarters cybersecurity inspection; chosen to remediate a sister unit in 2 weeks

Why this reads at Far Exceeded strength: best of 8 with the denominator is ¶3-11a(4)’s best of the upper third in inspection currency, and the loan-out to fix another unit is the chain acting on that result.

// 06Common mistakes on SGT 25B NCOERs

Nomenclature instead of outcomes. The rater cannot verify a stack of system names. Uptime, closure times, and inspection scores are outcomes any reader can weigh; write those and leave the acronyms in the ticket notes.

Compliance treated as background noise. The cybersecurity scan rate is the number this MOS gets inspected on. If it climbed on this NCO’s watch, that delta with both ends stated is the strongest bullet available.

// 07The 25B bullet BulletForge will not write

Feed the generator a thin information technology NCO input and ask for the top tier, and it refuses instead of inflating. The refusal names what is missing and burns no quota.

The input a rater actually types

“computer whisperer, fixes everything, the unit would stop without him” · requested tier: Far Exceeded strength

What BulletForge answers instead of writing it

This input does not support FAR EXCEEDED strength. Indispensability is a staffing observation, not a ¶3-11a(4) marker. What did the compliance rate or closure time do, from what to what? What inspection score, against how many sections? What did another unit adopt? One checkable fact or the generator writes the honest tier. The refusal costs no quota.

// 08Related 25B and SGT pages

These examples are calibrated for the information technology NCO lane, but they are still someone else’s numbers. Generate a SGT 25B bullet from your own rating period, graded against the same paragraphs.

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